Terms of service

These Terms of Sale apply when you purchase products or gift cards from www.yvci.com.au, www.gorci.com.au, and www.mpchoc.com.au (the “Website”). By placing an order, you agree to be bound by:

  • These Terms of Sale;
  • Our Website Terms of Use; and
  • Our Privacy Policy.

These Terms form a legally binding agreement between The Chocolate Destinations Group Australia Pty Ltd (ABN 53 151 187 745) (“The Chocolate Destinations Group”, “we”, “us”, “our”) and you (“you”, “your”).

  1. Overview
    1. These Terms govern the ordering, purchase, fulfilment, and delivery of products and gift cards (“Products”) from the Website.
    2. You must be at least 18 years of age to purchase from our Website. We take no responsibility for orders made in breach of this requirement.
    3. Orders are also subject to the terms and conditions of our ecommerce platform provider, Shopify.
  2. Placing Orders
    1. By placing an order, you are making an offer to purchase the selected Products for the listed price, plus any applicable delivery charges.
    2. All orders are subject to our acceptance. We may reject or cancel your order for any reason, including errors in stock, pricing, or delivery details. If we cancel your order after payment, you’ll receive a full refund.
    3. You must provide accurate delivery and payment information when placing your order. We are not responsible for any loss resulting from incorrect or incomplete information provided by you.
    4. Products are for personal use only. Orders must not be placed for resale or commercial distribution.
  3. Pricing & Charges
    1. Product prices are shown in Australian Dollars (AUD) and include GST unless otherwise stated.
    2. Delivery charges (if applicable) will be clearly shown at checkout.
    3. We may change prices at any time without notice. Prices displayed at the time of order are final, except in cases of error.
    4. If a pricing error occurs, we may cancel or amend the order before delivery. You’ll be notified of the error and offered a refund or alternative.
  4. Payment
    1. Payment must be made in full at the time of ordering. We accept payment via methods available at checkout.
    2. By placing an order, you confirm that you are authorised to use the payment method provided.
    3. If payment is declined or unsuccessful, we may cancel the order.
  5. Product Availability
    1. All products are offered subject to availability. If an item is out of stock or cannot be fulfilled, we’ll notify you and offer an alternative, backorder, or refund.
  6. Click & Collect
    1. Click & Collect may be offered at selected Chocolateries and times.
    2. You must collect your entire order within the nominated time slot. No partial pickups are available.
    3. Please bring your confirmation email and valid ID when collecting.
    4. If not collected within ten (10) days, your order may be returned to the store and cancelled.
    5. No changes, refunds, or exchanges can be made at the collection point.
    6. Stock availability varies between Chocolateries.
    7. If we are unable to fulfil your order, we’ll contact you before your collection time to:
      • Offer a substitute item of equal or higher value, or
      • Cancel your order and issue a refund.
    8. For assistance, please contact us via our website or reach out to the relevant The Chocolate Destinations Group venue.
  7. Refunds & Returns
    1. If a refund is due (under these Terms or the law), we will process it within five (5) business days. Timing of funds returning to your account depends on your financial institution.
    2. For information on returns and consumer guarantees, refer to our Returns Policy and section 10 (Australian Consumer Law) below.
  8. Promotions, Competitions & Discounts
    1. Promotional offers, discounts, and competitions may have additional terms and conditions. Please review those before participating.
    2. Promotional gifts:
      • Are not redeemable for cash;
      • Cannot be applied to gift card purchases;
      • Are limited to one per order unless otherwise stated.
    3. We may withdraw or amend any promotional offer without notice. Product availability is not guaranteed during promotional periods.
  9. Liability
    1. To the extent permitted by law, The Chocolate Destinations Group excludes all liability for any loss, damage, cost, or expense (whether direct, indirect, or consequential) related to your purchase or use of Products.
    2. If our liability cannot be excluded, we limit it to:
      • Resupplying the Product, or
      • Paying the cost of resupply
    3. We are not liable for any delay or failure due to causes beyond our reasonable control.
  10. Governing Law
    1. These Terms of Sale are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.